FAQS

You will be provided a tracking number for your delivery, which will enable the status of your order to be tracked at any time.

You can request for your tracking number via contact us.

The Promotional Codes of Vollergewinn.com gives you access to exclusive offers. To receive Promotional Codes, subscribe to our Newsletter.

To take advantage of a promotion, enter the code in the appropriate field at checkout and click “Apply”. Only one Promotional Code can be used for each order.

If the code doesn’t work please double check the dates of the promotion and which products and categories it can be applied to from the advert.

We are sorry, but once an order has been confirmed, it is processed automatically and cannot be cancelled. Your parcel can be returned as indicated in our Returns Policy.

If you forgot your password, click the “Forgot your password?” link on the Login page and follow the procedure to change it.

For further assistance, contact us and we will be happy to assist you.

If you want to cancel your Account, please contact us.

Subscribe to our Newsletter and you can be among the first to discover the latest news from Voller Gewinn. You can access promotions reserved exclusively for our customers and receive our style tips and much more!

You can subscribe from the Home Page, by entering your email address.

If you do not wish to receive our Newsletter anymore, you can unsubscribe at any moment by clicking on the Unsubscribe link at the bottom of every Newsletter. This will open a webpage where you can confirm that you want to unsubscribe.