ORDERING

To make purchases on www.vollergewinn.com you do not need to register; however, we suggest you create an account to access exclusive areas and services dedicated to our customers.

On each product page, you will find all available sizes and colours, a description and the composition of the item. Click on the product image to zoom in and see all of the details.

HOW TO ORDER

1. From the item page, select the desired colour and size of the product.
2. Add the product to your Shopping Bag.
3. Once you have finished shopping, click into the Shopping Bag.
4. Select a shipping method and a payment method.
5. Enter your shipping details and on the following page, your payment details.
6. Check that the information you entered is correct and click “Buy Now”.

After a few minutes you will receive a confirmation email with the details of your order. From this moment onwards our warehouse will take care of everything and as soon as the order ships we will notify you with another confirmation email.

Orders are processed pending item availability and payment approval. During high volume periods, product availability may be subject to change while your order is being processed.

Most orders placed Monday through Friday will be processed and shipped within 1-2 business days.

Orders placed on Friday or over the weekend will start processing on Monday and ship within 1-2 business days.

Certain products may have longer processing times. These will be noted on the product and cart pages.

Items available for pre-order will be indicated on the product page with the anticipated despatch date.

Please note, once your order is placed, the full payment will be captured up front. If you wish to cancel your order before the ship date, you may do so by contacting Customer Service.

If your order contains pre-order items and available items, please note that your order will be shipped once the pre-order item(s)are received.

We are not able to split orders and ship available items first. If you wish to purchase pre-order items and available items together, we recommend placing a separate orders for each.

Orders cannot be changed or updated once they are placed as they immediately start processing.

If you'd like to add another item to your order, please place a new order for the item.

We are usually unable to change or cancel an order after you've placed it.

It is possible that your order may be cancelled during high volume periods due to inventory selling out. If your order is cancelled, all charges will be automatically refunded. We recommend trying to place your order again or signing up to our waitlist for the sold out item.

To ensure your security, we take additional steps in verifying the details on your order. If you receive a cancellation notification, please contact Customer Service for more information.