TERMS AND CONDITIONS

Our details

VollerGewinn Ltd. (we, our and us) operates this website through Shopify (web development platform). VollerGewinn Ltd. is incorporated under the laws of England and Wales and is registered at 20-22 Wenlock Road, London, N1 7GU. Our contact email address is service@vollergewinn.com.

Welcome to our web site ("www.vollergewinn.com"). These General Terms and Conditions of Use govern the access to and use of www.vollergewinn.com. The access to and use of this web site as well as the purchase of products on www.vollergewinn.com are based on the agreement that these General Terms and Conditions of Use have been read, understood and accepted by you.

Amendments or updates may be made to all or part of these Terms and Conditions of Use. Therefore, you should regularly access this section on the web site in order to check the publication of the most recent and updated Terms and Conditions of Use of www.vollergewinn.com. If you do not agree to all or part of the www.vollergewinn.com Terms and Conditions of Use, please do not use our web site.

Your responsibility for others who access our website using your device or internet connection.

You must ensure that any persons who access our website on your computer(s) or device(s), or who are permitted or able to access our website on your computer(s) or device(s), or who use your internet connection, are aware of these Terms of Use and all other documentation referred to in them, and that such persons also agree to be bound by and to comply with these Terms of Use. If for any reason whatsoever, such persons do not agree to these Terms of Use or do not wish to be bound by them, they must not access or use our website, and you must not permit them to do so.

The access to and use of www.vollergewinn.com, including display of web pages, communication with us, downloading product information and making purchases on the web site, are carried out by our users exclusively for personal purposes, which should in no way be connected to any trade, business or professional activity. Remember that you will be liable for your use of www.vollergewinn.com and its contents. We shall not be considered liable for any use of the web site and its contents made by its users that is not compliant with the laws and regulations in force, without prejudice to our liability for intentional torts and gross negligence.

In particular, you will be liable for communicating information or data which is not correct, false or concerning third parties (in the event such third parties have not given their consent) as well as for any improper use of such data or information.

Privacy Policy

We recommend that you read the ‎Privacy Policy‎‎ which also applies in the event that users access to www.vollergewinn.com and use the relevant services without making purchases. The Privacy Policy will help you understand how and for what purposes www.vollergewinn.com collects and uses your personal data.

Intellectual Property Rights

All content included on this Site, such as works, images, pictures, dialogues, music, sounds, videos, documents, drawings, figures, logos, menus, web pages, graphics, colours, schemes, tools, fonts, designs, diagrams, layouts, methods, processes, functions and software (collectively, “Content”), is the property of VollerGewinn and is protected by national and international copyright and other intellectual property laws. You may not reproduce, publish, distribute, display, modify, create derivative work from, or exploit in any way, in whole or in part, the Content without the prior express written consent of VollerGewinn as the case may be.

VollerGewinn shall have the exclusive right to authorize or prohibit in their sole discretion any reproduction, publication, distribution, display, modification, creation of derivative work from, or exploitation in any way of, in whole or in part, the Content. VollerGewinn shall have the right, at any time, to claim the authorship of any Content posted on this Site and to object to any use, distortion or other modification of such Content.

Any reproduction, publication, distribution, display, modification, creation of derivative work from, or exploitation in any way of, the Content expressly authorised in writing by VollerGewinn shall be carried out by you for lawful purposes only and in compliance with all applicable laws.

Links to Other Web Sites

Links to other web sites may appear on our website from time to time, which are in no way connected to VollerGewinn. Voller Gewinn does not control or monitor such third party web sites or their contents. We do not represent or warrant that such content is related to us or our website, suitable or appropriate for use or viewing, lawful or accurate. Any third party website accessible via a link on our website may collect and process your information. We are not responsible for any data-processing activities carried out by any third party website which is linked to from our website, and we disclaim any and all liability in respect of the same. You should check the terms and conditions of use and privacy policy of any such third party to establish how they may use your information before you decide to use their website and its features.

Our Terms and Conditions of Use and Privacy Policy do not apply to the web sites of third parties. We provides links to other web sites exclusively to help its users in searching and surfing the Internet and to allow links to web sites on the Internet. When we provide links to other web sites, we do not recommend that the users access these web sites and it does not provide any guarantees to their web content or services and products supplied and sold.

Links to www.vollergewinn.com

You may not link to our website without our prior written consent. Please, contact ‎‎us‎‎ if you are interested in linking the Home page of www.vollergewinn.com and/or other of our web pages which can be publicly accessible. You are requested to contact us for requesting our consent to linking www.vollergewinn.com.

Where you have obtained our consent to link to our website, you may provide links to our website on other websites owned by you, provided that such websites and the use of any links to our website comply with these Terms of Use. If consented and you post a link to our website on any other website, you agree that you will do so in an appropriate manner, and not in any way which is defamatory or disparaging towards us, which misrepresents us or our business, or which causes any harm whatsoever to us or our business; and you must not link to our website in order to suggest any form of joint venture, partnership, collaboration, affiliation, business relationship, approval or endorsement in connection with us where none exists and in any event, without having first obtained our prior written consent.

We may withdraw permission to link to our website at any time. In the event that we withdraw permission to link to our website and inform you of the same, you must immediately remove or cause to be removed any links to our website.

We are entitled to object to certain links to our website in the event that the applicant who intends to activate links to www.vollergewinn.com has, in the past, adopted unfair commercial or business practices which are not generally adopted or accepted by the market operators, or has made unfair competition activities in relation to us or the latter's suppliers, or when we fear that such practices or such activities might be adopted by the applicant in the future. In any event, it is forbidden to post deep links (such as deep frames) to www.vollergewinn.com or to use unauthorised meta-tags without our consent.

Viruses and other harmful content

We do not guarantee that our website does not contain viruses or other malicious software. However, we do make reasonable efforts to prevent such viruses or bugs from being uploaded to our website. We shall not be responsible for any bugs or viruses on our website, or any software that might be transferred to your computer from our website, or any consequences which the presence or operation of such programs may have. You must ensure that you have in place up-to-date and effective anti-virus protection on your computer or other browsing device. You must not upload or otherwise introduce to our website any viruses, malware, spyware, adware, Trojan horses, worms, logic bombs, time bombs, keystroke loggers or any other programs or code that is harmful or malicious. You must not use any third parties, software or technology to attempt to gain unauthorised access to our website, our servers, systems, hardware, software or data. You must not attempt to perform any denial of service type attack on our website. We may report any breach or suspected breach of this clause 11 (Viruses and other harmful content) to the relevant authorities and may disclose your identity.

Disclaimers on Content

VollerGewinn does not warrant that the contents of the website are appropriate or lawful in other Countries outside London (United Kingdom). However, in the event that such contents are deemed to be unlawful or illegal in some of these Countries, please do not access this web site and, where you nonetheless choose to access it, we hereby inform you your use of the services provided by VollerGewinn shall be your exclusive and personal responsibility. We have also adopted measures to ensure that the content of www.vollergewinn.com is accurate and does not contain any incorrect or out-of-date information. However, we cannot be held liable for the accuracy and completeness of the content, except for its liability for tort and gross negligence and as otherwise provided for by the law.

Moreover, we cannot guarantee that the web site will operate continuously, without any interruptions and errors due to the connection to the Internet. In the event of any problem in using our web site please contact us. A representative will be at your disposal to assist and help you to restore your access to the web site, as far as possible. At the same time, please contact your Internet services provider or check that each device for Internet connection and access to web content is correctly activated, including your Internet browser. The dynamic nature of the Internet and web content may not allow www.vollergewinn.com to operate without any suspensions, interruptions or discontinuity due to updating the web site. We have adopted adequate technical and organisational security measures via Shopify to protect services on www.vollergewinn.com, integrity of data and electronic communications in order to prevent unauthorised use of or access to data, as well as to prevent risks of dissemination, destruction and loss of data and confidential/non confidential information regarding users of www.vollergewinn.com, and to avoid unauthorised or unlawful access to such data and information.

Our Business Policy

We have adopted a business policy; its mission consists of selling products through its services and its web site to "consumer" only. "Consumer" shall mean any natural person who is acting on www.vollergewinn.com for purposes which are outside his or her trade, business or professional activity (if any). If you are not a consumer, please do not use our services for purchasing products on www.vollergewinn.com. We shall be entitled to object to the processing of purchase orders from persons other than consumers and to any other purchase order which does not comply with the Terms and Conditions of Sale and these Terms and Conditions of Use.

Governing Law

These Terms and Conditions of Use are governed by the laws of England and Wales (without reference to its conflict of law provisions).

Copyright, credit and logo

The copyright in these Terms of Use is either owned by, or licensed to, us and is protected by copyright laws around the world and copyright protection software. Unless expressly indicated otherwise, all intellectual property rights in this document and elsewhere on our website, including any content on our website, are reserved. These Terms of Use are based on a General Data Protection Regulation (Regulation (EU) 2016/769) (“GDPR”) compliant template provided by GDPR Privacy Policy. For further information, please visit gdprprivacypolicy.org Where we display the GDPR Privacy Policy logo on our website, this is used to indicate that we have adopted a privacy policy template provided by GDPR Privacy Policy as the basis for this Privacy Policy.

Indemnification

You (and also any third party for or on behalf of whom you operate an account or activity on the website) agree to defend (at our request), indemnify and hold us harmless from and against any claims, liabilities, damages, losses and expenses, including, without limitation, reasonable legal and attorneys’ fees and costs, arising out of or in any way connected with any of the following (including as a result of your direct activities on the website or those conducted on your behalf): your uploads, access to or use of the website; your breach or alleged breach of these Terms of Use; your violation of any third-party right, including, without limitation, any intellectual property right, publicity, confidentiality, property or privacy right; your violation of any laws, rules, regulations, codes, statutes, ordinances or orders of any governmental and quasi-governmental authorities, including, without limitation, all regulatory, administrative and legislative authorities; or any misrepresentation made by you

You will cooperate as fully required by us in the defence of any claim. We reserve the right to assume the exclusive defence and control of any matter subject to indemnification by you, and you will not, in any event, settle any claim without our prior written consent.

Errors and inaccuracies

Our goal is to provide complete, accurate, and up-to-date information on our website. Unfortunately, it is not possible to ensure that any website is completely free of human or technological errors. This website may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and product information. We reserve the right to correct any errors, inaccuracies or omissions.

The following General Terms and Conditions of Sale govern the offer and sale (together with the documents referred to below, including the Privacy Policy and Terms and Conditions of Use) of products on our website ("www.vollergewinn.com"). Please read these terms and conditions carefully before ordering any products. You should understand that by ordering any of our products, you agree to be bound by these terms and conditions. The products purchased on www.vollergewinn.com are directly sold by VollerGewinn. (hereinafter referred to as "the Vendor" or "We" or "Us") company subject to the management and coordination of VollerGewinn Ltd. VollerGewinn Ltd is incorporated under the laws of England and Wales and is registered at 20-22 Wenlock Road, London, N1 7GU. Requests for information should be made through contact us.

If you need any assistance, Contact Us OR visit FAQS‎‎, where you will find information on orders, delivery, complaint handling, refunds and returning products purchased on www.vollergewinn.com, as well as other general information on the services provided by VollerGewinn.

For any other legal information, go to the sections: ‎‎Terms and Conditions of Use‎‎, ‎‎Privacy Policy ‎and ‎‎Return Policy.

1. Our Business Policy

1.1 The Vendor offers products for sale on www.vollergewinn.com and its e-commerce business services are available exclusively to its end users, i.e. the "Consumers".

1.2 "Consumer" shall mean any individual who is acting for purposes which are outside his or her trade, business or profession. If you are not a Consumer, please do not buy any products on www.vollergewinn.com.

1.3 The Vendor reserves the right not to process orders received from users who are not "Consumers" and any other order which does not comply with the Vendor's business policy.

1.4 These Terms and Conditions of Sale (together with the documents referred to herein) regulate the offer, transmission and acceptance of purchase orders relating to products on www.vollergewinn.com between the users of www.vollergewinn.com and the Vendor.

1.5 The Terms and Conditions of Sale do not regulate the supply of services or the sale of products performed by third parties that are on www.vollergewinn.com through links, banners or other hypertext links. Before sending orders and purchasing products and services from those third parties, we recommend that you verify the third party's terms and conditions, since the Vendor shall under no circumstances be deemed liable for the supply of services provided by third parties or for the execution of e-commerce transactions between the users of www.vollergewinn.com and third parties.

2. How to Execute a Contract with the Vendor

2.1 To place an order for the purchase of one or more products on www.vollergewinn.com, you must fill out the online order form and send it electronically to the Vendor, following the relevant instructions.

2.2 The order form contains a summary of these Terms and Conditions of Sale, information on the main characteristics of each product ordered and corresponding unit price (including all applicable fees and taxes), the type of payment that you may use in order to purchase each product, shipping terms for the purchased products, shipping and delivery costs and the terms and conditions for returning purchased products.

2.3 An order shall be deemed to have been submitted when the Vendor receives your order form electronically and the order information has been verified as correct.

2.4 Before submitting your order form for the purchase of products, you should carefully read the Terms and Conditions of Sale.

2.5 The order form will be filed in our data base for the time required to process your order and as provided by law. You may access your order form online.

2.6 Before submitting the order form, you may be asked to identify and correct possible input errors.

2.7 English is the language used for executing contracts with the Vendor.

2.8 After your order form has been submitted, the Vendor will process your order.

2.9 The Vendor may not process purchases when there are not sufficient guarantees of solvency, when orders are incomplete or incorrect, or the products are no longer available. In the above cases, we shall inform you by email that the contract has not been executed and that the Vendor has not carried out your purchase order specifying the reasons thereof. If the products displayed on www.vollergewinn.com are no longer available at the time of your last access and once the Vendor has received your order form, the Vendor shall inform you of the unavailability of the ordered products within thirty (30) days from the day after Vendor has received your order. If the order form has been sent and the price has been paid for items that are no longer available, the Vendor will refund the amount paid for those items.

2.10 By submitting an order form to and making a contract with the Vendor, you unconditionally accept and undertake to observe the provisions of these Terms and Conditions of Sale. Should you not agree with certain provisions of these Terms and Conditions of Sale, please do not submit your order form for the purchase of products on www.vollergewinn.com.

2.11 By submitting an order form, you agree and accept these Terms and Conditions of Sale as well as further conditions contained on www.vollergewinn.com, even through links, including the ‎‎Terms and Conditions of Use‎‎ and ‎‎Privacy Policy‎‎.

2.12 Upon submission of an order form, the Vendor shall send you a purchase order receipt email, containing a summary of the information related to the order form (Terms and Conditions of Sale, the products' main characteristics, detailed information on the price, terms of payment, return policy and shipping costs).

3. Guarantees and Product Price Indication

3.1 On www.vollergewinn.com, we only offer products marked with the "VollerGewinn" trademark. These products are purchased by us directly from our fashion house and/or the manufacturer authorised by our fashion house.

3.2 The Vendor does not sell second-hand products, flawed products or products of lower quality than the corresponding market standards.

3.3 The main characteristics of products are shown on www.vollergewinn.com on each product page. The products offered for sale on www.vollergewinn.com may not exactly correspond to the real garments in terms of image and colours due to the Internet browser or monitor used.

3.4 Prices are subject to change and will be as quoted on our site from time to time, except in cases of obvious error. Check the final price of sale before sending the relevant order form.

3.5 Prices displayed on www.vollergewinn.com are quoted in Pound sterling - GBP. While we try to ensure that all prices on our website are accurate, errors may occur.

3.6 Orders made from a Country site different from the one you are shipping to, or to addresses to which the Vendor cannot ship, will be automatically cancelled.

3.7 Products sold by www.vollergewinn.com may come with an identification tag attached with a disposable seal. When trying on the products you should not remove or alter the tag or seal from the purchased products should you wish to return the purchased product.

As a Consumer (as defined at section 1.2 above), you are entitled to various statutory warranties including a warranty that the products supplied to you conform with your contract with us.

3.8 All products sold by the Vendor are covered by a guarantee for lack of conformity, as provided by the applicable law (6 years in England, Wales and Northern Ireland and 5 years in Scotland). You shall inform the Vendor of the existence of any such lack of conformity within a period of two (2) months from the day when you detected the lack of conformity. Please contact our Customer Care.

In case of lack of conformity, you may choose between the repair or replacement of the product. If these remedies are impossible or disproportionate you are entitled to either require the Vendor to make an appropriate reduction in the price or to terminate the contract.

4. Payments

4.1 Payment of the product prices and relevant costs for shipping and delivery must be made by using one of the procedures indicated on the order form.

4.2 In case of payment by Credit/Debit Card, all details (for example, card number or expiration date) will be sent by encrypted protocol to the banks which provide remote electronic payment services, without third parties having any access thereto whatsoever. Such details will not be used by the Vendor except for performing the procedure relevant to your purchase or issuing refunds in the case of returns in compliance with the exercise of your return right or for reporting cases of fraud to the police.

Shopify is certified Level 1 PCI DSS compliant. This compliance extends by default to all stores powered by Shopify, whereby a secure checkout is ensured. The price for the purchase of products and the corresponding costs for shipping and delivery, as indicated in the order form, will be charged to your current account when the purchase is made.

We cooperate with Klarna as a payment option and comply with applicable laws. Your personal data transferred is processed in line with Klarna’s own privacy notice .

5. Shipping and Delivery of the Products

You can order items on our website and have them shipped to an address of your choice.

For specific product shipping and delivery procedures visit FAQs‎. Please read these sections carefully. The information provided in these sections forms an integral part of these Terms and Conditions of Sale and, consequently, shall be deemed to be fully read and accepted by you at the time your order form is sent.

6. Client Services

Please contact us for further information.

7. Consumer Rights and the Cooling-Off Period

7.1 If you are a Consumer, you may cancel your contract with the Vendor in relation to products purchased from www.vollergewinn.com, without any penalty and without specifying the reason, by notifying the Vendor in writing within fourteen (14) calendar days, beginning on the day of delivery. In this case you will receive a full refund of the price of the products excluding delivery costs, if any have been paid (also excluding supplementary costs for expedited delivery options, gift wrapping and other additional expenses) in accordance with this Clause 8 and Clause 10 below. Orders may be returned within fourteen (14) days of the date when the merchandise was received by following the returns policy.

7.2 You should return the products to the Vendor within seven (7) calendar days from the date you notify the Vendor of the cancellation, in the same condition in which you received them and at your own expense. You have a legal obligation to take reasonable care of the products whilst they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

7.3 To return the products:

You should contact us within fourteen (14) calendar days, beginning on the day of delivery.
The product(s) should not have been used, worn, washed or damaged.
The identification tag(s) should still be attached to the product(s) with the disposable seal(s) fixed in its original state and untampered with.
The products should be returned in their original packaging.
Products should be returned to the Vendor within seven (7) calendar days of the date you notify us of your decision to cancel.

7.4 If you cancel the contract within the fourteen (14) calendar days cooling-off period pursuant to this Clause 7, we will process the refund as soon as we have received the returned products and accepted the products returned condition after being carefully reviewed.

7.5 You can return the products to the Vendor either by:

By packaging the relevant products securely and sending them, at your own risk and cost, to the Vendor using your return number (as provided via email after contacting us).
Bringing them directly to a VollerGewinn representative, whereby meeting locations can be agreed and arranged through contact us. This service is only available if meet up locations are within our limited radius and at a time and date whereby a VollerGewinn representative is available. This service is only offered as an exceptional service and not always guaranteed.

7.6 The cancellation right set out in this section does not apply to:

Sealed products unsealed by you following delivery, where return of such products is unsuitable due to health protection or hygiene reasons;
Products which are made to your specifications or clearly personalized; or
Products which have become inseparably mixed with other items after delivery.

8. Items returned because they are damaged, defective or incorrect

8.1 If you are returning a product because of a proven error on our part or because it is proven damaged or defective on our part, we will refund the delivery charges incurred in sending the item to you and pay your costs of returning it to us (either via a pre-paid return label using the Vendor's approved courier (as indicated on the Return Form), or by refunding your return postage costs). This right is additional to your statutory right to cancel as set out in section. Note: Items are reviewed and carefully checked in detail before being packaged and dispatched.

8.2 You must notify the Vendor of an error in respect of the products delivered or of a damaged or defective product within fourteen (14) days of delivery. You must return the products in the same condition in which you received them. You have a legal obligation to take reasonable care of the products whilst they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

8.3 To return the products:

You should notify us via Returns within fourteen (14) days of delivery, by completing and submitting the online Return Form. You should keep a record of your cancellation notice;
The products should not have been used, worn, washed or damaged;
The identification tag should still be attached to the products with the disposable seal;
The products should be returned, complete and unused, with their original packaging;
The products should be returned to the Vendor within seven (7) days following notification to the Vendor of the damaged or defective product or of the Vendor's error.

8.4 The Vendor will examine all products returned as damaged or defective and will notify you of your refund via email within a reasonable period of time. We will usually process any refund due to you as soon as possible and, in any event, within fourteen (14) days of the day we confirm to you via email that you are entitled to a refund for the damaged or defective product. Subject to acceptance by the Vendor of the damaged or defective goods, products returned by you because they are damaged or defective will be refunded in full, including the cost of delivery for sending the item to you and the cost incurred by you in returning the item to the Vendor (as long as our returning method is followed). In the event that the Vendor finds no fault with the returned products, you will be notified that the returned products cannot be accepted and you may elect to have the products re-delivered to you. If you do not accept re-delivery the Vendor reserve the right to retain the products and the purchase price and recover the Vendor's fees and expenses from you.

8.5 If the recipient of the products indicated in the order form is different from the individual who made the payment for such products, the amount paid for returned items shall be refunded by the Vendor to the individual who made the payment.

8.6 The value for the credit shall be the same as the value of the original debit and consequently you shall not suffer interest losses.

8.7 We will usually refund any money received from you using the same method originally used by you to pay for the purchase, unless we have expressly agreed otherwise.

8.8 The Vendor will refund the price of the products in accordance with the applicable time frame as specified in clause 7 or 8 above. To the extent permitted by applicable law, the Vendor shall not be responsible for any delay that is beyond its control including for delays caused by the method of purchase or refund, for example; a delay caused by Credit Card/Debit Card companies refund policies.

9. Privacy

9.1 You will find information on how we process your personal data by clicking on ‎‎Privacy Policy.

9.2 You are advised to read, if you haven't already done so, our ‎‎Terms and Conditions of Use‎‎ which also contain important information on how we process the personal data of our users and on the security systems of www.vollergewinn.com.

9.3 For further information on our Privacy Policy you can contact us and specify ‘Privacy’ within your message.

10. Applicable Law and Jurisdiction

10.1. These General Terms and, therefore, the Contracts entered into with you, shall be governed by and will be interpreted in accordance with the laws of England and Wales (without reference to its conflict of law provisions).

10.2. Any disputes arising out of, or relating to, these General Terms and the Contracts shall be submitted to the jurisdiction of the competent courts of your place of residence.

11. Amendments and updates

The Terms and Conditions of Sale may be amended from time to time due to new laws and regulations or other reasons. The new Terms and Conditions of Sale shall be effective as of the date of publication on www.vollergewinn.com.

12. Contact us

For further information and assistance with the Website, you may contact us in one of the following manners:

By sending us an email at service@vollergewinn.com
or via the contact form in the Contact section of our Website.